Join our "In Control Masterclass: The Guide for Flawless Event Check-ins in 2025" on Nov 20th ---> Register here
For us, you are not just a number.

Each and every event team is different, unique, and special. We love the DIYers and look in amazement at the ways they use our tech. For teams that need more support, we dedicate time and resources. And when you are feeling real pressure, our hypercare service can take care of everything.

 

Yes, we provide best-in-class event technology, but what is really important to all of us is the success of your event. ❤️

Standard Customer Care
Our ❤️ for All run.events Customers
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    Online ticket submission and tracking using a self-service portal
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    Initial response time: 48 hours, provided during business hours
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    Rapid response in Case of Urgency (*1)
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    Up to 10 support requests per month
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    Licensing and billing support
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    Bug reports
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    run.events product knowledgebase
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    Feedback and feature ideas
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    Product update newsletter
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    Public roadmap with new features
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    Standard support is also available for product evaluators
Book a demo
Premium Customer Care
When You Need Dedicated Time and People
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    Everything included in standard customer care
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    Dedicated Account Manager
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    6 hours of product training yearly
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    Unlimited number of support requests
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    Response time: 24 hours, provided during business hours
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    Priority service (tickets are processed with higher priority)
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    Up to 2 screen-sharing calls per month
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    Customer information about product updates
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    Guidance about relevant technology changes
Get a Quote
Hypercare
When You Need Us to Be a Part of Your Team
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    Everything from Premium Support
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    18 hours of product training yearly
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    Active event progress monitoring (*2)
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    Event tech consulting (*3)
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    Up to 5 screen-sharing calls per month
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    Participation in your team’s calls, if desired (1 call/week)
Get a Quote
Margit Icon
There’s one thing run.events won't do: We will never stop caring. Your success is our success.

Margit Jugo
run.events CEO

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Your mission is to create awesome event experiences. Our mission is to make that happen for you.

Nina Baras
run.events CBO

 
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